Customer Sales and Service Specialist

Do you have good communication skills with the ability to build rapport with customers? Do you have good proficiency and navigation skills around IT systems? Are you confident in providing professional and efficient customer sales and service? We are recruiting for a Customer Sales and Service Specialist to join our team in Newcastle!


Due to expansion we are looking for an individual who is confident and outgoing. The role of the Customer Sales and Service Specialist will be the first point of contact in resolution of customer and clients queries, requests, orders and complaints. Working 5 days a week, you will need to have some level of flexibility as shifts run 08:00 am – 19:00 pm, however, there will be evenings and weekend work too.


This is an exciting opportunity where you will be fulfilling customer requirements, whether this be from making reservations, handling enquiries or checking all travel documents. There is an element of sales that comes along with the role which will involve matching and selling our products to customers with confidence or upselling appropriate products. Giving great customer service is at the heart of what we do, therefore we are looking for an individual who can send our customers on their journeys providing a polite and friendly face to face experience.


Sound exciting?


Now about what we can give you. You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
  • Access to Thrive, our award-winning Wellbeing platform.
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.


Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 3.6bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For four million passengers, we provide safe overnight and short sea ferry services. We have more than 11,000 employees, located on ships and in offices across more than twenty countries. DFDS was founded in 1866, with our headquarters in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We are part of the CILT Top 30 Logistics Providers List.


Interested? Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!



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Talent Acquisition Team