DFDS Turkey

Customer Service Specialist

Customer Service Specialist
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? If so, then you could be the newest addition to our team as Customer Service Specialist.

Key Skills & Competencies Required:
• Following & Supporting day-to-day Customer Operations,
• Responding to customers' request/claims with a deep customer care approach,
• Maintain & Handle TMS software for planning and bookings,
• Arranging vessel capacity planning and improving yield management daily,
• Being in communication with both local & abroad teams & agencies, terminals, and business units to keep the smooth operational flow,
• Arranging, attending, and reporting customer visits and using CRM system for all this flow,
• Offering intermodal transport solutions to customers with the global network & infrastructure of DFDS,
• Pricing to customers according to their request,
• Being a part of the Sales Operation of Route and always open to opportunities on this issue.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. If you think you have this mindset, we invite you to meet with us.

The ideal person for this position will have following qualifications:
• Bachelor’s degree (Preferably in Maritime Transportation Management Engineering, Industrial Engineering or Logistics),
• Excellent command of English both written and spoken (2nd Language will be advantageous),
• Able to work flexible hours,
• Service and problem-solving oriented,
• Customer driven,
• Service-oriented and able to resolve customer problems/claims,
• Ability to work in a fast-paced environment,
• A conscientious approach to completing each task,
• Flexible and adaptable way of working,
• Strong analytical approach and team player,
• Strong communication skills for creating relations with all parties,
• Good command of MS Office Applications,
• A keen eye for detail,
• B driving licence,
• No restriction for business travel (both domestic and abroad),
• Completed military service or postponed for at least 2 years for male candidates.

Working at DFDS

Join the movement and grow with us. 
While you’re with us, we want you to develop and move yourself on. We’ll encourage you to challenge yourself to acquire new skills and perspectives. 

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and ambition match this role, we’d love to hear from you. Send us your resume as soon as possible as we’re keen to meet potential candidates on an ongoing basis.  
Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Hanife Turan on hatua@dfds.com

We look forward to hearing from you.  




Akdeniz Bölgesi (Mediterranean Region)

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Istanbul, Turkey
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