Transport Administrator/Customer Service

£22,000 Per Annum


Do you have a strong administration background? Are you a proactive and driven person when completing tasks? A confident communicator, at ease corresponding with a wide range of different stakeholders? Do you have a good level of IT competency? Is being organised and methodical one of your key strengths? We are seeking a Transport Administrator, within our Logistics operation, to join our team in Coventry. … so, this could be the position for you!!!

Working Mon – Fri, 09:00 – 17:00 with an element of flexibility when operational needs require, we predominantly work on behalf of a major frozen food retailer, with close links to our other DFDS sites, and the role itself will be varied, with a combination of administrative and operational tasks which differ from day to day. You will be tasked with building strong relationships with customers, communicating directly with customers, listening to their needs, whilst providing them with a fantastic customer service experience.. Supporting team members, in problem solving, carrying out root cause analysis, reviewing data & producing KPI’s, when searching for improvements to the service, along with cost reduction opportunities.

A good level of administration experience & solid IT skills covering Microsoft packages is essential, combined with the ability to develop understanding of internal & external systems such as Velocity & Tachomaster. The capability to work on your own initiative combined with a driven approach to the work undertaken is required as you will be responsible for monitoring protocols & maintaining current records of Audit performance set against regulatory, legislative & business requirements. You will be managing & updating records to enable invoicing, so reports & statistical information can be produced.If you enjoy an administration role and have proven reliability, with a flexible & adaptable way of working, then you could be well suited for this position.


Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our award-winning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing


Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.


Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!



Job type:





Talent Acquisition Team