Freight Customer Services Specialist - FTC

Our Freight Customer Service Team is always busy with bookings and enquiries for our Dover, Calais, Dunkerque and Sheerness Ports. Therefore, we are on the lookout for a Freight Customer Services Specialist to join us in Dover, initially on a Fixed Term contract.

Working in a small, hardworking, but fun team of 6 colleagues, working as part of the wider Freight Sales department. You’ll be working any time from 7am to 6pm Monday to Friday with Saturday’s and Bank Holiday’s, between 9am until 3pm, on a rotational shift pattern. Tasked with supporting customers with their freight bookings and enquiries via telephone and email, so we need you to be passionate about delivering a great service and quickly responding to all booking enquires. The role is fast paced so we’ll need you to enjoy working at speed as well as being accurate and focussed on detail, always responding to customer issues in a professional manner. The team regularly support one another so it’s essential you’re prepared to roll up your sleeves and help other team members in peak periods. This may include assisting the operations department when required.

You’ll be creating bookings for customers, which may include abnormal or hazardous cargo, and supplying them with their references. Alongside supporting our customers, you’ll be liaising with authorities and government agencies to ensure compliance and supporting and monitoring our e-booking services. We are looking for someone who has excellent communication, organisation, and customer service skills. Great telephone manner and is computer literate with a basic understanding of Microsoft Word & Excel. If you’ve worked in shipping or logistics, this would be an advantage however, of course we will give you all the training you’ll need to be able to hit the ground running and to make a great team member.

So, if you are customer focused, flexible, supportive to other team members and not afraid to get stuck in, we would love to hear from you!!


Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our award-winning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing


Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List!


Interested? Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!






Talent Acquisition Team