Swedish Groupage Specialist

We are currently recruiting for an experienced groupage specialist to join our Part Load team based in Immingham. This opportunity will test your abilities, providing challenges to meet timed deadlines, whilst always delivering exceptional customer service. All culminating in achieving business targets on operational costs, whilst growing our part loads business.

Working Monday – Friday, with the occasional Saturday on a rota basis, you will be the first point of contact for existing and potential new customers to speak with. You will be responsible for the for the full customer experience, beginning with quoting, booking, planning, through to invoicing. We’ll need you to ensure that all customer orders are collected and returned to the warehouse using either our own fleet, across the DFDS network or third-party subcontractors. Once the cargo is in Immingham, you will be required to plan the delivery combinations overseas to Sweden, always achieving the best results for the customer and DFDS alike, whilst incorporating the requirements of our Swedish office.

For this role it is critical you have strong inter-personal skills, with a high level of written and verbal communication. You must have a flexible and adaptable mind-set that enjoys an ever-changing environment. It is vital you maintain very high levels of customer service to all our clients, including arranging collections, planning combinations, quoting, and taking spot bookings. We’ll need you to ensure customs procedures are followed for exporting cargo from the UK. Within the role you’ll be driving and developing our part loads in collaboration with our overseas DFDS offices and have a close relationship with our ferry department. You’ll need to maintain awareness of market developments, as well as further enhancing communication with customers, to keep costs low and service levels high.

We are looking for an outgoing and sociable character to join our team, maximising all opportunities, with our customers to fill our trailers as they go out on the road. Experience of the Swedish market is preferred, albeit training can be given. It is desirable that you have a minimum of 1-years shipping or logistics background.

Main responsibilities of the role:

• Planning combinations of part load consignments for export to our Swedish counter parts
• Giving spot quotations and handling bookings from clients to increase volumes and help grow the part load business
• High level of customer care always, ensuring clients have a good experience with DFDS and we understand their needs
• Organising transport through our own fleet, the DFDS pallet network or third-party subcontractors
• Booking trailers to ship including handling documentation for hazardous shipments and customs clearances of units if required.
• Invoicing of all consignments and updating of customer agreements where necessary
• Must have good interpersonal skills and show attention to detail in following shipments from the point of the quote being accepted until the goods are delivered and job invoiced

Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
• Access to Thrive, our award-winning Wellbeing platform
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List!

Interested? Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!