DFDS Technology & Innovation

Operations Specialist for Microsoft Dynamics 365

Do you want to help and ensure best in class support for the operations of a group wide ERP system, which is crucial to our colleagues in Finance, HR and Procurement? Then this role is for you.

DFDS is in the process of digitizing our back office. The largest project in this process is the implementation of a new ERP system for Group Finance, HR and Procurement. We are in the phase of implementing Microsoft Dynamics including D365 Finance, Human Resource and multiple ISVs replacing our current finance systems.

The position as Operations Specialist can, apart from the support, include different responsibilities over the coming years as the project goes through implementation to a fully implemented system in operation. You will be part of a skilled team with years of experience in technical support and maintenance of ERP systems.

Join the movement and play a part 

Together with your colleagues in the D365 Operations team you will do 2nd level support and application management of our new ERP system. Here you will play a large role in contributing with your knowledge within the MS Dynamics application suite, including D365 Finance/AX 2012. You will help build up D365 competences in the D365 Operations team and ensure attentive and professional support in step with increases number of users as the system is rolled out.

We are also looking for an individual with experience from an end-user support role. You will help and assist our users as they are onboarded to our new ERP system. In this role you need to be service minded, patient, a good communicator and be able to joggle many tasks at the same time.

Role and responsibilities

  • Supporting D365 users across the DFDS group

  • Handling ticket and documentation of change requests

  • Creating of user guides and related process documentation

  • Working with new functionality of Microsoft's releases

  • Supporting different business areas (Finance, HR and Procurement)


What you need (Skills & Experience needed):

  • You are an experienced user of D365

  • You are comfortable with communicating in English in different departments across different global locations

  • You have experience from previous support or operational role for ERP system

  • You have a structured approach to problem solving and experience with root-cause analysis

  • You are a strong communicate - able to translate technical language to non-technical users

  • If you have experience working with financial modules, it is highly beneficial

  • If you have knowledge of, or familiarity with, ITIL practices it is a plus

About DFDS

We offer you an interesting position in a dynamic company with great passion and commitment for what we do and for working within a demanding and exciting domain. DFDS is in a growing market, providing numerous challenges and ample opportunity for personal development and relevant supplementary training and education. We will provide you with tasks that will challenge and develop your professional competencies, while also securing room for personal development and the necessary flexibility and influence on how to plan and perform your job. The position is placed in our headquarter in Nordhavn, Copenhagen.

Are we a match? APPLY NOW!

If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis.

Please contact Constantin Popescu on copop@dfds.com for questions about the position. The position will be filled as soon as possible.


We look forward hearing from you! 


Region Hovedstaden

Application deadline:


Expected start date:

As soon as possible