Do you want to help and ensure best in class support for the operations of a group wide ERP system, which is crucial to our colleagues in Finance, HR and Procurement? Then this role is for you.
DFDS is in the process of digitizing our back office. The largest project in this process is the implementation of a new ERP system for Group Finance, HR and Procurement. We are in the phase of implementing Microsoft Dynamics including D365 Finance, Human Resource and multiple ISVs replacing our current finance systems.
The position as Operations Specialist can, apart from the support, include different responsibilities over the coming years as the project goes through implementation to a fully implemented system in operation. You will be part of a skilled team with years of experience in technical support and maintenance of ERP systems.
Join the movement and play a part
Together with your colleagues in the D365 Operations team you will do 2nd level support and application management of our new ERP system. Here you will play a large role in contributing with your knowledge within the MS Dynamics application suite, including D365 Finance/AX 2012. You will help build up D365 competences in the D365 Operations team and ensure attentive and professional support in step with increases number of users as the system is rolled out.
We are also looking for an individual with experience from an end-user support role. You will help and assist our users as they are onboarded to our new ERP system. In this role you need to be service minded, patient, a good communicator and be able to joggle many tasks at the same time.
Role and responsibilities
Supporting D365 users across the DFDS group
Handling ticket and documentation of change requests
Creating of user guides and related process documentation
Working with new functionality of Microsoft's releases
Supporting different business areas (Finance, HR and Procurement)
What you need (Skills & Experience needed):
You are an experienced user of D365
You are comfortable with communicating in English in different departments across different global locations
You have experience from previous support or operational role for ERP system
You have a structured approach to problem solving and experience with root-cause analysis
You are a strong communicate - able to translate technical language to non-technical users
If you have experience working with financial modules, it is highly beneficial
If you have knowledge of, or familiarity with, ITIL practices it is a plus
We offer you an interesting position in a dynamic company with great passion and commitment for what we do and for working within a demanding and exciting domain. DFDS is in a growing market, providing numerous challenges and ample opportunity for personal development and relevant supplementary training and education. We will provide you with tasks that will challenge and develop your professional competencies, while also securing room for personal development and the necessary flexibility and influence on how to plan and perform your job. The position is placed in our headquarter in Nordhavn, Copenhagen.
Are we a match? APPLY NOW!
If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis.
Please contact Constantin Popescu on firstname.lastname@example.org for questions about the position. The position will be filled as soon as possible.
We look forward hearing from you!