Bi Lingual Customer Service Specialist – FTC

Being a multi-national business, we interact with large numbers of customers and stakeholders. We want to be able to communicate with our customers easily, which is why we are looking for a Bi-lingual or Multi-Lingual Customer Service Specialist to join our team in Newcastle.

Working from Monday to Friday, 8am to 5pm, we need you to be able to communicate in English and Polish fluently. It’s essential for us as a business that we deliver an excellent customer service experience, so you’ll need to build a rapport quickly and ensure our guests feel comfortable. You’ll need to provide a professional and efficient service making reservations and handing queries via telephone, email, online chat, and face to face. You’ll act as the first contact resolution of customers queries and requests, so we need you to be proficient within another language but also to be able to communicate with colleagues in English. 

Part of the role is also proactively contacting existing and potential customers and discussing their experience, to provide feedback to our teams on improvements.  You need to have a sound understanding of our services, so you are able to promote & sell these to our customers.

Rate of pay £10.20 p/h


Now what about we can give you.  You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our award-winning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing


Who We Are…? DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List!

Interested? Apply now! If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!



Job type:

Fixed Term Contract

Working hours:


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Talent Acquisition Team