DFDS Land-Based

Operations Manager

Our Logistics Division in Vlaardingen is looking for an Operations Manager

At DFDS, people mean the world to us. We aim to attract and retain the best talents, provide challenges and opportunity for personal development. We make sure that you know what difference you make to our business and how you can be proud of building one of Northern Europe’s largest shipping and logistics companies.

As Operations Manager you are responsible for the daily operations of the Irish Container route. Together with the Customer Service and Shipping team you ensure a smooth operation and deliver a top-quality service to the customer. In case of operational issues, you seek for solutions while keeping the customer in mind.

The main goal is to fill the fixed weekly shipping capacity. In case of under- or overcapacity, you engage with internal and external stakeholders to minimize or maximize the capacity.

You have strong analytical skills and strive for operational excellence and improved customer margins. You analyse the business to identify development areas and negotiate with both customers and suppliers in case of a changing business environment.

You meet both customers and suppliers on a regular base to discuss performance, prices and development opportunities. Together with the Sales Team and your Irish colleagues you grow the business on the export and import side.

You have leadership experience and strong organizational skills. You communicate effectively with all layers in the company. You set clear goals and targets and share the vision of the company with your operational team.  

Principal accountabilities

  • Manage, evaluate, and develop assigned employees (5-10 direct reports)
  • Assist HR with recruiting, when necessary
  • Work with the local and Irish management to plan and execute short and mid-term actions
  • Ensure realization of yearly and monthly budget
  • Participate in tenders and give ad-hoc prices
  • Participate in budgeting and reporting process
  • Develop, implement and review operational policies and procedures
  • Review and negotiate yearly prices and terms & conditions with partners
  • Facilitate solving major claims and complaints
  • Be updated with the latest market development and competition
  • Visit customers together with DFDS sales
  • Identify and address problems and opportunities for DFDS,


Special skills required

  • Excellent customer service skills, including ability to communicate effectively with all types of internal and external customers
  • Self-starter who will drive and continuously improve the business
  • Financial skills (budget minded / "thinking with the wallet")
  • Excellent negotiations skills
  • Experience in logistics or related industries
  • Leadership experience and strong organizational skills
  • Comfortable in international business environment requiring multi-cultural acceptance

What we offer

An unique chance to be part of further expanding DFDS Logistics. We offer you an interesting workplace, working in a financially strong company with growth ambition and focus on social responsibility. You will get to work with many different professional groups and colleagues. Focus on personal development. Possibilities to grow and expand into different roles over time as the company is expanding.



Please apply by sending your cv and motivation to dfds.job.nl@dfds.com or by using the button.




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Bernadette Weevers Stous