Customer Service Manager

Delivering a great service to our customers is really important to us.  Not only to ensure that we’re doing what we say we will well, but because we want to establish relationships, so our customers become our partners. 

Our current Customer Service Manager has developed into a new role in our business so we’re looking for a fresh pair of eyes and ears to join our team based in Belfast.  Aside from managing the day-to-day activities in our Customer Service Department, the role is really varied so you’ll be taking on some Business Development and Key Account Management as well as commercial responsibility and looking at cost controls.  Great if you’re looking to use lots of skills within one role!

You’ll be developing and maintaining customer relationships ensuring your team provide the best service as well as driving the department forwards to meet high growth and result targets.  You’ll need to be innovative, with lots of new ideas to change the way we deliver our service.  You’ll be proactively managing business KPI’s and supporting our customs and planning teams in periods of increased workload. 

Ideally, we’d like you to join us with some operational experience however, if you’re self-driven with great people management skills who sets and achieves high standards of service, that’s enough for us. 

Now about what we can give you.  You’ll become part of a great business who take our people development seriously.  You’ll be able to access some fantastic benefits such as:

  • Pension: Opportunity to join our Company Pension Scheme after successful completion of probation   
  • Holiday Purchase Scheme
    • Health Plan with HSF –Includes benefits like money back on dentistry and glasses etc.  
    • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.

Interested? Apply now!  So, if you have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!


Northern Ireland

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Talent Acquisition Team