Customs Clearance Supervisor


Do you have experience in Customs Clearance & Online Health Certificate submissions? A strong eye for the finer detail? Do you love problem solving? A good level of customer service skills? We’re passionate about delivering an excellent level of service to our customers and our business is expanding, due to the new customs requirements. We are setting up a new Customs office in Liverpool and we are looking for a Customs Clearance Supervisor to join our team to provide a seamless service. If have a desire to succeed… we have an opportunity for you!

Working Mon – Fri, 09:00 – 17:00, with a degree of flexibility when required, you will be joining a dedicated team, to deliver an efficient customs clearance service, ensuring very high standards are maintained for our customers. We need you to be comfortable in taking responsibility for various tasks and ensuring they are seen to completion, as this is a required trait for this position. We seek someone who has experience within the Customs Clearance industry along with Online Health Certificate submissions, to fulfil this role. Previous supervisory experience is preferable.

You will be required to prioritise and delegate tasks throughout the day and have the capability to provide support for the team with any invoice & general queries. The capacity to demonstrate clear understanding of all relevant customs related laws and regulations, maintain your understanding and keep up to date with changes as they occur. Oversee and complete internal audits and administrational checks on entries made. Assist in the training and development for all new starters within the Customs Clearance team and continue to be supportive, to ensure that they can confidently process daily customs clearances.

We are looking for someone who has an extravert personality and is a strong team leader, able to supervise a newly established Customs team. You’ll need to remain professional when communicating with internal & external stakeholders, but at the same time able to have a good bond with your team in a friendly, positive environment. Does this sound like you?... If so, please contact us.

Now about what we can give you.  You’ll be able to access some fantastic benefits such as:

  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our award-winning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are…. DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.  In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network.

Interested? Apply now!   If you’re looking for a varied role and have a desire to work in one of Northern Europe’s leading shipping and logistics company, please send us across your CV!




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Talent Acquisition Team